We're at an awkward stage as the age of network-streamed multimedia matures. Broadband and cell providers have only recently realized the public's enormous appetite for streaming video, VoIP, and the combination of both.

Most of the home and small-office routers out there are up to the task; unless they're brand new, however, they may not be optimally configured. Fortunately, you can take steps to improve the quality of rich media on your network by way of a Web interface that accesses the router's firmware.

At the end of this article you'll find tweaking specifications for six of the most popular high-end routers. If your model doesn't allow the tweaks we describe on the next page, it may be time to run to the store.

Basic Router Tricks

Routers handle traffic among many devices. If you're not getting the type of performance you want from an application or device such as an IP phone (VoIP), you may need to manage that traffic to make sure there's enough bandwidth for your desired application.

QoS and ports: Contemporary routers manage bandwidth through a technique called Quality of Service. If you're lucky, you'll be able to adjust QoS via the router softwaresimply by selecting a category (such as voice, applications, or gaming) and assigning it a priority (such as highest or normal). This method is by far the least painful, but it isn't always available.

If that method isn't an option, generally you can set the QoS priority for devices by their Media Access Code address--a string of hexadecimal numbers unique to the device--as well as by the network name (such as "MyPhone" or "MainPC"), or the IP address (such as

A MAC address is best, as IP addresses assigned by the router's DHCP server may change. Your router may or may not be smart enough to track a device with a changed IP address. A device name is also constant--assuming that you don't change it yourself. If you want to use an IP address, it should be static, meaning fixed and set on the device, or reserved, meaning set in the router.

Routers perform QoS by analyzing data through packet sniffing and noting which Transmission Control Protocol/User Datagram Protocol ports the data travels through. They then give priority to the types of traffic you specify.

What is a port? You can think of a port as something like an extension number on a landline phone system. Similar to the way a call arrives at a main phone number, data arrives at your router via your broadband connection's IP address. And in the same way a phone call is forwarded to an extension assigned to someone in the company, data is forwarded to the port assigned to a particular protocol or application. You can find a complete list of official port numbers at the home of the Internet Assigned Numbers Authority. Alternatively, check the documentation on the device or application.

Many applications dynamically assign ports according to need. For these you might want to use a network traffic sniffer, such as Microsoft's free Network Monitor 3.4.

Port forwarding: If your router doesn't support true QoS, you may need to use port forwarding, which sends all traffic traveling through a specific port or ports to a specific device. This technique lowers the lag at the router and lets the destination device handle the processing. Keep in mind that a forwarded port then becomes unavailable to other devices. Generally, you specify the port number, the protocol (TCP, UDP, or both), and then either the IP address, the MAC address, or the name of the device

DMZ: Another way to direct network traffic to your device involves putting it in the DMZ. No, it doesn't ship to North Korea--it simply moves your device from behind the firewall and out in the open, where it can receive all traffic without interference from the router. This arrangement typically gives the device your broadband IP address--with all the vulnerability that entails. Such vulnerability is why each router has its own firewall. The DMZ is usually reserved for a server or a PC that you'll use for gaming or for serving Websites, and should be considered a last resort for a VoIP phone or a work PC.

Simultaneous dual-band wireless: Concurrent wireless allows you to perform ad hoc QoS by splitting traffic between the two networks. For instance, you could name your 2.4GHz wireless network "WebData," and your 5GHz wireless network "PhoneVideo." Have users connect to the WebData network for surfing or general network chores, and to PhoneVideo for Skype or to watch HD video.

WME, WMM: Wireless Multimedia Extensions and Wi-Fi MultiMedia are two names for the same 802.11e wireless QoS service. By all means, enable WME or WMM if your router supports it. The setting will help with streaming applications such as voice and video, if the destination wireless device supports it. You may see an option for acknowledgement, which triggers the resending of data on errors; for real-time streaming applications this won't help.

WISH: Wireless Intelligent Stream Handling is similar to WMM in effect. It's less prevalent but has specific optimizations for Windows Media Center and Windows Media Center Extenders. Definitely enable this if you're streaming between WMC and an Xbox or WMC Extender.

Optimizing for VoIP

VoIP is the trickiest application for vendors to offer tweaks for because it's bidirectional, meaning that traffic moves in two directions, and no serious lags can be tolerated for conversation to be successful. On the other hand, it isn't particularly bandwidth-intensive in today's terms, and it can survive a relatively large amount of data loss. That's why it uses UDP (which provides non-guaranteed delivery) instead of TCP (which offers error-checking).

Some VoIP phones, like those from Vonage, utilize a router that sits between your broadband modem and your own router. There's nothing really wrong with this setup, and it will assure the best possible call quality, but experienced users will generally place the phone behind their own router and tweak so that they can get better performance for other applications.

If your router is older or does not have QoS settings, you might need to forward several ports or ranges of ports to your VoIP phone. If your router doesn't support port forwarding, get a new router. Many VoIP devices use port 5060-61 (SIPS), but things can vary from there depending on the actual transmission protocol. The specifics should be listed in your user's guide.

Test for resolving quality

-> Upgrade Browser and Flash to latest version

-> Ensure your network ports aren’t being blocked by Firewall / router / antivirus software.

->If your router supports QoS, prioritize UDP ports in the range 10000-20000, and the IP address of the agents making/receiving the calls. Tips on setting up QoS for VoIP in your network can be found  here


Check your network latency with the Ping Test Site. Select Ashburn VA as the preferred server in the settings menu. If the grade is less than A call quality might be degraded.


If you are using a bluetooth headset, use a USB dongle instead of relying on the computer’s native bluetooth. Retry with a USB headset or a 3.5mm headset and compare the call quality. Since each device behaves differently with each browser, it can be more than a little trouble to tackle such hardware related issues.


Reduce network activity not related to VoIP or use a separate network for VoIP workstations. Chrome v38/39 has known issues of audio dropouts / one-way audio. Upgrade your browser or use Firefox and see if the issue persists.

Virgin Router 


If you have had difficulty connecting to VOIP services using the Super Hub 1, we've introduced a new feature.


Under the Firewall setting in the admin pages, you'll now see an option to turn SIP ALG on or off.


Changing this setting should make all the difference if you're struggling to make or receive VOIP calls.