You can set your email outgoing and reply to preferences in Settings > Email Settings.
Blind carbon copy every outgoing email.
Set the email that you want your customers to reply back to. This will make sure all email replies are sent to a specific inbox.
The name that you want to present in your email address header i.e Agency <email@example.com>
Sender emailThe sender address email that you want your customers to see.
Example completed form